SHIPPING POLICY

Last Updated: 06/06/2026

Thank you for shopping with The Fan Club Co. We are committed to delivering your order as quickly and safely as possible. Please read this Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may increase during:

• Public holidays

• Peak shopping periods

• Promotional events

• Product launches

• High-volume sales periods

Customers will receive a confirmation email once their order has been dispatched.

2. Shipping Locations

We currently ship throughout Australia and may offer international shipping to selected countries.

Shipping availability may change without notice.

3. Estimated Delivery Timeframes

Australia-Wide Shipping:

• Standard Shipping: 7–15 Business Days

• Express Shipping (where available): 4–10 Business Days

International Shipping:

• Estimated 10–25 Business Days depending on destination country.

Delivery estimates are provided as guidelines only and are not guaranteed.

4. International Supply Chain Notice

Many products sold by The Fan Club Co. are sourced through international suppliers and distribution networks.

As a result, delivery times may occasionally be affected by:

• International freight congestion

• Customs inspections

• Border processing delays

• Airline cargo capacity

• Port congestion

• Severe weather events

• Global supply chain disruptions

• Political instability

• International conflicts

• Public health emergencies

• Natural disasters

• Industrial strikes

In such circumstances, delivery may be delayed by approximately 6–7 additional business days beyond the estimated delivery timeframe.

These delays are outside the control of The Fan Club Co. and do not automatically qualify for refunds, chargebacks, cancellations, or compensation.

5. Tracking Information

Where available, tracking information will be provided via email once your order has been dispatched.

Please allow up to 72 hours for tracking information to become active within carrier systems.

6. Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate before completing their order.

This includes:

• Full name

• Delivery address

• Apartment/unit numbers

• Postcode

• Phone number

• Email address

The Fan Club Co. is not responsible for delays, failed deliveries, or additional costs resulting from incorrect information provided by customers.

7. Delivery Delays

While we strive to meet estimated delivery dates, we cannot guarantee specific delivery times.

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Courier delays

• Customs processing

• Extreme weather

• Transport disruptions

• Government actions

• Global supply chain disruptions

The Fan Club Co. shall not be liable for losses resulting from delivery delays where reasonable efforts have been made to fulfil the order.

8. Lost Parcels

If tracking information indicates that a parcel has been lost in transit, customers should contact us within 14 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Lost parcel claims may require additional verification and investigation before any replacement or refund is issued.

9. Customs, Duties & Import Charges

For international orders, customers may be responsible for:

• Customs duties

• Import taxes

• Government charges

• Clearance fees

These charges are determined by the destination country and are the responsibility of the customer.

The Fan Club Co. has no control over these fees and cannot estimate their cost.

10. Delivery Completion

An order is considered delivered when:

• Tracking indicates successful delivery; or

• The parcel has been delivered to the address provided by the customer.

Customers should ensure a secure delivery location is available.

The Fan Club Co. is not responsible for parcels stolen after confirmed delivery.

11. Shipping Fees

Shipping costs are displayed during checkout and may vary based on:

• Delivery location

• Package size

• Package weight

• Shipping method selected

Shipping charges are generally non-refundable unless required under Australian Consumer Law.

12. Force Majeure

The Fan Club Co. shall not be held responsible for delays or failure to perform obligations where such delays result from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• Pandemics

• Government restrictions

• War

• Civil unrest

• Transportation disruptions

• International freight interruptions

13. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights available to consumers under the Australian Consumer Law.

14. Contact Us

For all shipping enquiries, please contact:

The Fan Club Co.

Email: admin@thefanclubco.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (AEST)